Question 1

How is pricing structured?

Accepted Answer

Trubill charges a flat 6% commission on the monthly revenue we successfully collect for your practice. No hidden clearinghouse fees and no implementation retainers. Terms are confirmed in writing before work starts.

Question 2

Are there hidden fees or setup charges?

Accepted Answer

No. There are no implementation retainers and no hidden clearinghouse fees. Optional add-ons such as credentialing are quoted separately, in writing, before any work.

Question 3

Is there a long-term contract?

Accepted Answer

Contract terms are discussed openly before you sign. We want you to stay because the work is good, and we will explain notice periods clearly.

Question 4

Do you charge for the free audit?

Accepted Answer

No. The audit is free and carries no obligation.

Question 5

How long does onboarding take?

Accepted Answer

It depends on your EHR/PM setup, whether providers are already credentialed, and how quickly we can get access and data. After the discovery call we give you a realistic timeline for your practice.

Question 6

What does the free audit include?

Accepted Answer

We review a 30-day sample of your claims, identify compliance and collection gaps, and present a custom revenue recovery projection with clear next steps. It is free and carries no obligation.

Question 7

Will onboarding disrupt my staff?

Accepted Answer

No. We work entirely inside your existing EMR/EHR. There is no IT implementation, no data migration and no learning curve for your clinical staff.

Question 8

What happens to claims my previous biller started?

Accepted Answer

We agree on a clear handover date. Claims before that date can be finished by your previous biller or worked by us as an A/R project.

Question 9

Which systems do you work with?

Accepted Answer

We work with major EHR and PM systems, including AdvancedMD, athenahealth, DrChrono, Kareo/Tebra, Office Ally, Practice Fusion, SimplePractice and ICANotes. If your system needs extra setup, we will tell you honestly before you commit.

Question 10

Do I need to change software?

Accepted Answer

No. We work inside the systems you already use.

Question 11

Can you work with our clearinghouse?

Accepted Answer

In most cases, yes. We confirm clearinghouse access and settings during onboarding.

Question 12

Will you sign a Business Associate Agreement?

Accepted Answer

Yes. We sign a BAA with every client before we access any patient information. A copy is available on request.

Question 13

How do you protect patient information?

Accepted Answer

Role-based and minimum-necessary access, workforce training, encrypted communication and file transfer, and documented incident response procedures. See our Security & HIPAA page for details.

Question 14

Can I send patient details through your website?

Accepted Answer

Please don't. Our website forms are not meant for health information. We set up secure channels once we work together.

Question 15

How will I know if billing is improving?

Accepted Answer

You get a daily advance eligibility report, a weekly practice overview of charges and collections by payer, and monthly executive analytics, plus a review call with your account executive.

Question 16

What results do you typically achieve?

Accepted Answer

Across our work, our team reports a 95% first-pass claim success rate, A/R over 90 days under 3%, an 86% success rate on appeals, and average turnarounds of 12 days for Medicare, 7 for Medicaid and 15 for commercial payers. Your results depend on your payers, documentation and starting point.

Question 17

What if I'm not happy with the service?

Accepted Answer

Tell your account manager. We will review what is not working and agree on a fix. Your agreement explains how to end the service if needed.

Frequently asked questions

Pricing & Contracts

Onboarding

Systems

Security

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